Why customization creates technical debt: future upgrade risk, support burden, hidden costs. COTS-first approach and when to make exceptions.
Assessment framework for recovery feasibility: when to continue vs. when to pivot strategy.
Why change management fails in 50% of ERP projects. Resistance sources, stakeholder management, adoption metrics, incentive alignment.
When cloud ERP wins (lower capex, faster deployment, compliance). When on-premise wins (control, integration, legacy systems). Cost comparison model.
Five-step framework to control scope requests, separate go-live from phase 2, and protect your timeline.
Services ERP: project accounting, resource planning, time & billing, utilization tracking, margin analysis, revenue recognition.
Value of independent advisors vs. vendor consultants: unbiased requirement analysis, fit gap analysis, risks assessment, business case validation.
How vendor sales processes bias selection toward their strengths and away from your actual business needs.
Post go-live audit timing and business case: 30 days, 90 days, pre-external audit, after major changes.
ERP failure isn't about software. It's about governance, scope control, and independent oversight.
Why vendor-led selection prioritizes vendor incentives over business fit and how business-led selection drives better outcomes.
